We have 3 customer service teams using zentalk. The rest of the business including reception remains on a separate phone system. We appreciate talk does not integrate with our Onex phone system and so created 3 new numbers to which our 3 published customer service team numbers are diverted in talk. This allows customers to call to call agents on talk using the familiar telephone numbers.
However, if a call is transferred from our reception by the operator to one of the 3 customer services teams, upon being transferred, the caller get the recorded greeting. The caller has already had a recorded greeting on calling reception, so is unecessarily getting a second one.
Can we exclude these 3 defined numbers from getting the greeting upon being transferred from reception and upon hitting talk? We would like the caller to go straight to hold music, no initial greeting.
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