You let Pathfinder die and don't plan on making adjustments to make it work with V2.
This is one of the worst decisions you made so far. This is an invaluable app, providing support to better helpdesk and everything. Now you kill it without replacement.
You mention the Answer Bot, while being well aware that the answers are pretty useless nearly all the time. At least if you provide a helpdesk that answers easy questions quick.
And the answer bot can not provide any paths, only what he suggested.
Another step in the long line of management decisions purely based on money. While not caring about the main product, that is the thing you live from, losing a major advantage.
Really saddening to see this unfolding.
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