Feedback: Pathfinder

10 댓글

  • Luana Cristina Do Amaral Peixoto
    댓글 작업 고유 링크

    We use the app to identify the path the customer takes before opening the ticket.
    Allowing our agent to suggest articles for the ticket solution.

    It is a big loss for us to discontinue this application.

    Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.

    6
  • Devan
    댓글 작업 고유 링크

    Hello Luana Cristina Do Amaral Peixoto,

    Appreciate you sharing your feedback with us, I've gone ahead and passed this on to the product team, and they will be sure to reach out if they need more information regarding this change.

    Best regards. 

    1
  • Matheus Pereira
    댓글 작업 고유 링크

    Hi there, Devan

    Is still no alternative for Pathfinder's death so far?
    We really need an app or funcionality to see the steps our costumers took before open a ticket with us.


    We had a lot of complains for sending the same articles that costumers had look at before, and, we actually used this app to improve our Guide, improving the articles that couldn't help costumers before.


    Best regards.

    3
  • お問い合わせ用
    댓글 작업 고유 링크

    どの記事を読んだ上で問い合わせをしているのかがPathfinderでは明確に分かったので、顧客対応の観点でも、コンテンツ拡充の観点でも重宝していました。
    Pathfinderの復活、または代替アプリの提供を強く希望します。

    2
  • Camila Ribeiro Leao Santos
    댓글 작업 고유 링크

    Esse recurso é muito importante para manter a qualidade nas indicações e evitar possíveis insatisfações com o cliente indicando um artigo que já foi lido. Seria ótimo se o app fosse reativado.

    2
  • Ron de Vries
    댓글 작업 고유 링크

    HI, 

    Is there any news regarding this? 

    4
  • Paul Lawrence
    댓글 작업 고유 링크

    Hi,

    I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results and to know if my customers clicked the correct FAQ or not.

     

     

    3
  • Thomas Bouchard
    댓글 작업 고유 링크

    My team really needs the Pathfinder app. Please bring it back!!!!

    2
  • Sebastian
    댓글 작업 고유 링크

    It's nearly a year now. Anything moved there, progressing plans at least?

    1
  • Kalle Windefalk
    댓글 작업 고유 링크

    We also need this app.

    1

댓글을 남기려면 로그인하세요.

Zendesk 제공