Visitor ID logic wrong

답변함

5 댓글

  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    Hi JISL,

    Associating by just name for non-authenticated visitors is not secure and therefore is why we assume identity based on the ID stored in the browser cookie. This is an industry practice when handling non-identified visitor traffic and we have no plans on changing this behaviour.

    You can choose to authenticate visitors if you know their information in your own frontend and the numbers in the dashboard will be based on the external id that you set.

    You can learn more about authenticated visitors here: https://support.zendesk.com/hc/en-us/articles/360022185594-Enabling-authenticated-visitors-in-the-integrated-Web-Widget

    Thanks,

    Ramin

     

    0
  • JISL
    댓글 작업 고유 링크

    but why their ID changing, due to this we are confusing and not getting previous chat and visit count perfect.

    if visitor coming second, third time then this should fetch from database

    1
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    The numerical ID can change if they are not saving the browser cookies and it gets reset each time. It also happens when visitors change devices (from phone to PC) or even changing browsers within the same device.

    -1
  • JISL
    댓글 작업 고유 링크

    you can make reference data, from where refer same device.

    changing browser or device id is change, is normal thing.

    BUT SAME DEVICE, SAME BROWSER -- ID SHOULD BE SAME.

     

    1
  • Ramin Shokrizadeh
    댓글 작업 고유 링크

    That is true if the cookie value remains constant. Like I mentioned, this behaviour is not changing and will be closing this thread because it is no longer a productive conversation.

    Please be more considerate when posting in the community and follow the community code of conduct.

     

    -1

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