• Graeme Carmichael

  • 2019년 11월 11일 14:11

  Community Moderator

  Simon

  If you are on the Enterprise Plan, there is a mail archive feature.

  Otherwise, check the 'Show Events' option when viewing a ticket in Support to ensure triggers and automatons are firing as expected.

• Simon Mayr

  • 2019년 11월 11일 14:20

  Hi Graeme Carmichael,

  we are on the Professional plan, but the Show Events option is exactly what i was looking for. Thank you very much!

  Regards,

  Simon

• Victoria Schulte

  • 2019년 11월 20일 21:35

  Hi Simon,

   

  Is this issue persisting in your organization?

  I am experiencing a similar issue.

   

  If resolved, let me know what was the resolution path.

   

  Thank you

  Victoria

• Devan - Community Manager

  • 2019년 11월 22일 19:32

  Zendesk Community Team

  Hello Victoria,
  
  Could you please elaborate on the exact issue you are experiencing so we can better troubleshoot this for you?
  
  Best regards.

• Victoria Schulte

  • 2019년 11월 22일 20:25

  Hi Devan,

   

  I'm already working with Tier 3 on the issue I'm experiencing.

  You can disregard my question.

   

  Best regards 

• Nicole S.

  • 2019년 11월 22일 20:59

  Zendesk Community Team

  Thanks for letting us know, Victoria.

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