[How to Delete Tags]

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6 댓글

  • Graeme Carmichael
    댓글 작업 고유 링크

    Rui

    You can only remove tags from tickets before they reach status closed.

    The easiest way to do that is:

    • Go to admin>Manage>Tags
    • Click on the tag to be removed
    • Select all tickets
    • Click 'Remove Tag X from all topics and open tickets'.

     

    If your tag does not appear on this screen,

    • Create a view to list all active tickets with the tag
    • Bulk process the tickets to remove the tag

    If you need to bulk process a lot, you may find it easier to create a macro to remove tags and use that on your bulk processing screen.

    Finally, check out the Tag Locker app to restrict your agents use of tags.

    0
  • Rui Ruivo
    댓글 작업 고유 링크

    Hi Graeme,

     

    Thank you for the reply

     

    My issue is not removing the Tags from the Tickets

    My issue is deleting the Tags from the system, I created 10 tags wrongly and want to just delete them.

    I can't see this functionality in Zendesk, and I am quite suprised it doesn't exist

     

    Again this 10 tags aren't used on any ticket, they are just there.

     

    I hope it made sense

    Thank you

    Kind Regards,

    Rui Ruivo

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Rui,

    Graeme's response above is the best possible solution here. There's no way to complete delete tags from the system if they're applied to closed tickets as well. You'd need to delete the closed ticket to completely remove that data from your Support account.

    Let us know if you have any other questions.

    Thanks!

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  • Andrew Orner
    댓글 작업 고유 링크

    I have the same question as Rui, which still doesn't seem to be answered: how do I delete tags that do not appear on any ticket?

    In my example, I created a custom checkbox user field called "subscribed", then checked for 200 contacts. I deleted the custom field, but all 200 contacts are still tagged "subscribed".

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  • Andrew Orner
    댓글 작업 고유 링크

    Update: I think I figured it out. 

    Manage > People , then click "tags"...

     

    ...then click "remove" on each tag...

    0
  • Rui Ruivo
    댓글 작업 고유 링크

    Hi Andrew,

     

    Thank you for the reply.

    That seems like a possible solution will let you know if it works

    Have a great rest of the day

    Thank you

    Kind Regards,

    Rui Ruivo

    0

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