• Ramin Shokrizadeh

  • 2019년 11월 25일 06:00

  Zendesk Product Manager

  Hi there Krzysztof Klimek,

  You can build a custom report in Google Analytics and look at the button click events: https://support.zendesk.com/hc/en-us/community/posts/360003215947-Google-Analytics-for-Chat-in-the-Web-Widget

  There are no reports inside of analytics that would give this data today.

  If you don't use Google Analytics, you can use the following API to send the 'on open' event to whatever analytics provider you use: https://developer.zendesk.com/embeddables/docs/widget/core#on-open

  Thanks,

  Ramin

• Krzysztof Klimek

  • 2019년 11월 25일 09:38

  thanks alot Ramin! 

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