Build an automation based on presence of a new comment

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  • Thomas de Silva
    댓글 작업 고유 링크

    Hi Colleen Cassidy

     

    You might have to combine it with a trigger setting tags, but you can use "Requester role" and "Ticket hours since requester update"

     

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

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