Abandoned Inbound Calls - Explore 2) Questions

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Howard,

    So to answer your first question, you would use the attribute call completion status, and you should be able to see the variety of abandoned classification as you described. I've shared an article below that explains this in further detail for your reference. 

    Metrics and attributes for Zendesk Talk

    As for the second part of your question, we need a bit more information on what you are trying to accomplish? A screenshot of how you are trying to set this up and if you could define what you mean by "the group" and how it is being recorded against. 

    Best regards. 


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