Connect Facebook Messages to the Chat

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2 댓글

  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Zahra,

    Have you had a chance to look into Zendesk Message to see if that accomplishes what you're looking for? More information here: Zendesk Message

    You should be able to add Facebook as a channel in Chat using the steps provided in the documentation I attached.

    I hope this helps!

    0
  • Zahra Jivá
    댓글 작업 고유 링크

    Hi Brett,

    Sorry, but it doesn't help because when following the steps provided in that documentation I don't have the possibility to add Facebook. If you want I can send you a print screen of what I see. I don't have a dropdown of All channels for instance.

    Looking forward to hearing from you.

    Thanks,

    0

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