Is there a ZenDesk functionality to disable Proactive chat from our Agents? We only want Reactive Chat. i.e. we want our Website users to be able initiate a Chat but we don't want our ZenDesk agents to start a Chat.
If a website user is currently either an active or an idle visitor to our website, they are listed in the ZenDesk Chat dashboard under the “Visitors” tab, and grouped appropriately. Any agent can initiate a proactive chat by simply clicking on the user’s name and typing into the chat window that pops up.
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