Triggers based on subject text sometimes don't work

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  • Dan Ross
    댓글 작업 고유 링크

    Hey Alix,

    That's odd indeed. You shouldn't need to put your string in quotes, but I would put each string as a new condition under the *any* section of the trigger conditions. If you put them all in one condition, they'll be tested for the whole string. 

    Here's what the docs say about the Subject text condition. As far as I know, the string needs to be an exact match for content and order, but isn't case sensitive. Might need to see what happens in the ticket event log on an affected ticket, or perhaps you could post the content of the two triggers that are conflicting and the subject of the ticket that misbehaved.

    Using this condition you can check for the presence of single words and strings of words in the subject line of the ticket. This condition is not case sensitive. You can use any of the following operators:
    • Contains at least one of the following words. Use a space (not a comma) to separate multiple words.
    • Contains none of the following words. Use a space (not a comma) to separate multiple words.
    • Contains the following string
    • Contains not the following string

    Thanks!

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