How do I show articles before allowing users to write a ticket ?

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3 댓글

  • Thomas de Silva
    댓글 작업 고유 링크

     

    Hi Fabien Gasparini.

    Do you use the Helpcenter form or the Widget?

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Fabien Gasparini
    댓글 작업 고유 링크

    Hi Thomas,

    Thank you for your message.

    I believe I use the Helpcenter.

    Regards,

    Fabien

    0
  • Thomas de Silva
    댓글 작업 고유 링크

    Hi Fabien Gasparini

     

    There are more options.

    1. Via javascript you can hide the "submit request" button
    2. You can give the customers the option to submit a request in articles
    3. You can use the Widget to present HC articles before the customer can send request

    If you need more help or inspiration please feel free to reach out.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

     

    0

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