Not every mail is getting sorted into groups

1 댓글

  • Sebastiaan Wijchers
    댓글 작업 고유 링크

    Hello Maria,

    That sounds like there's another option to create tickets, than the 3 different email addresses that you've set up.

    The tickets that are not assigned to a group, are they created through the email channel? And can you check if the email address the mail has been send to is one of your expected addresses?

    With kind regards,

    Sebastiaan
    Sparkly ⭐

    0

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