Setting Department with triggers for a new chat after conversation ended

11 댓글

  • Dean Kenny

    Hey Udi,

    Thanks for posting and for the added detail.

    Would you mind sending a screenshot of the trigger?

    Thanks,

    Dean

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  • Unto

    Hey Dean

    Here it is

    0
  • Dean Kenny

    Hi Udi,

    Looks like this is a bug our team is currently working through, well spotted!

    I will update you once a fix has been pushed.

    Thanks!

    Dean

    0
  • Unto

    Hi Dean,

    Thanks for the quick resposne. Looking forward to hearing back from you.
    Do you have any estimates when this will be fixed? (are we talking days / weeks / months?)

    Udi. 

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  • Dean Kenny

    Hi Udi,

    This depends, are you using the Web SDK or the Web Widget?

    Thanks,

    Dean

     

    0
  • Unto

    Web Widget 

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  • Dean Kenny

    Thanks Udi,

     

    This will likely be fixed in the next two months or so. I am keeping an eye on the issue and I will update you as soon as something is pushed.

     

    Thanks,

    Dean

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  • Unto

    Hey Dean,

    Still haven't heard back from you. is the fix going to go live any time soon?

    Thx,
    Udi 

    0
  • Dean Kenny

    Hey Unto,

     

    This fix was deployed to production for both the Chat Web SDK and the Web Widget.

     

    Are you still experiencing this issue? If so, has there been any change?

     

    Thanks,

    Dean

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  • Unto

    Hey Dean, 

    Thanks for letting me know .

     

    I've tested this now and it seems like one of the use cases was fixed:

    - if i chat -> end chat -> navigate to a new page -> start a new convo ----> the conversation starts with the right department . 

    - if i chat -> end chat -> refresh the page -> start a new convo ----> the conversation starts with wrong department. 

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  • Dean Kenny

    Thanks Unto.

     

    We are looking into this.

    Can you confirm what you mean by 'wrong department'?

    Is the chat set to another department or no department?

    If the former, are there any other triggers at work here?

    Thanks

    0

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