Set Tags & Custom Ticket fields via Zopim Live Chat API

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Zippo,

    Chat tags are tied to the session and get pushed to the ticket and not the user/organization in Support.

    Both chat tags and the internal notes will get appended to the ticket, tags as ticket tags and the notes will be included in the internal note ticket update. 

    Hope that clears things up,

    Ramin

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