Time tracking report


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  • Graeme Carmichael
    댓글 작업 고유 링크


    You should use Updater.

    Ticket assignee only shows who is currently assigned to the ticket.

    Updater belongs to ticket events and shows who made each change. So that is the way to go.

    This example shows how to count the various agent touches in Insights. Hope that gets you started.


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