We have a need for additional dropdown fields.
When working with tickets, our agents must affix the "Type" and "Priority" of the ticket.
We have created the field "Contact reason". The following reasons are listed on this list:
1) Account problem
2) Payment problem
3) Problem with order, etc.
We need each of these lines to be split into additional lines. For a more detailed choice of customer contact.
1) Problem with account:
a. Account creation
b. Account Password Change
c. Change personal settings, etc.
This would be very helpful for a more detailed analysis of tickets from clients.
Tell me if there is an opportunity to do this?
Or is there no such function now?
If not, will it be added?
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