Can I change the query used in a Dashboard?

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7 댓글

  • Chris H
    Zendesk Team Member

    Hello Debbie,

    You cannot edit or change our pre built dashboards. Though you can clone them and then make your own edits on the clones!

    Best,

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  • I did clone it.  However, one of the "boxes" at the top will not work for me.  I want to keep the formatting of the box and exchange the query that the box displays.  Is that possible?

     

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  • Chris H
    Zendesk Team Member

    The formatting in the box is the formatting of the query that is being displayed along with any formatting setup on the dashboard. You can edit that query to display what information you would like or you can remove it and add your own query in its place.

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  • To confirm, I would need to edit the query...I cannot replace the query that has the formatting that I want.  Correct?

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  • Chris H
    Zendesk Team Member

    You can do either one, whichever works easier for you.

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  • Can you provide the information regarding HOW to CHANGE the query inside the formatted box?

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  • Chris H
    Zendesk Team Member

    Once you load the dashboard and select edit from the upper right you can click on the query you want to edit, choose the drop down and edit query. From this drop down you get the option to delete as well, then in the upper left of the page you can choose add to add your own query, should you want to do it that way.

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