• Toby Sterrett

  • 2020년 04월 15일 20:06

  Zendesk Product Manager

  Hi Tobias, thanks for reporting this. I assume you're referring to the tags area text overlapping?

• Tobias Hermanns

  • 2020년 04월 17일 14:35

  Hi Toby,

   

  yes, overlapping and I never see "left / right" place of tags just from "top to bottom" but this view I never saw before.

  
  Thanks.

• Toby Sterrett

  • 2020년 04월 17일 22:24

  Zendesk Product Manager

  Tobias Hermanns this should now be improved if you refresh a ticket's events view.

• Tobias Hermanns

  • 2020년 04월 23일 15:47

  Hi Toby,

   

  i can still reproduce these issue.

   

  Ticket 127292 for example, you can see via Assumption feature.

   

  Thanks.

• Joel Hellman

  • 2020년 06월 08일 23:36

  Not related to this EAP, but how I wish we could bother to simplify the events logs for tag changes. 

  The tag changes can be important but are always hopelessly hard to read:

  

  Just compare the current and new tags and give us the delta.

  I.e. the line above could be summarized as this (=tags added, tags removed)

  

  If there are reasons to keep the full log - I don't know, maybe if you need sense of the tags state at the time of the change event? - a way to toggle the delta and the full before and after state would be great.

댓글을 남기려면 로그인하세요.