Creating a ticket with a trigger after a chat is ended
답변함I'd like to know if there's a way to create a ticket in Zendesk when a Chat is ended (using a trigger, for example).
Today, there's an option to automatically create a ticket at the beginning of a chat, but I need to wait for the agent to insert a specific tag of the subject of the chat.
Most of the times, it happens in the end of the conversation.
After that, I have a trigger that always when a ticket is created and the channel is a chat, it will notify a target.
Thanks in advance.
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Hello vsomenzi,
Welcome to the Zendesk online Community!
I understand that you would like to be able to create a ticket in Zendesk when a Chat is ended, At the moment there is no native settings with triggers in order to achieve such functionality.
Currently, the automatic ticket Creation has only two option: To automatically create a Support ticket when a chat starts, Automatic and Manual, for agents to manually create tickets.
Just to clarify, an agent insert a specific tag so that when a ticket is created it will notify a target? Can you give more detail on what you're trying to do? I'll try to look for a workaround and consult the Product Experts as well.
Thank you! :)
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Hi vsomenzi, I just came across this for another client of ours. And wanted to share our solution.
- Change trigger to listen for ticket is updated with tag
- Send notification to target
- Include the first or second comment of the ticket/chat in the notification via Liquid
Cheers 😎
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