We have integrated Zendesk with JIRA. We have mapped the fields and the sharing works perfectly fine. But every time a ticket is filed in Zendesk, customer support team has to manually share a ticket from zendesk so that ticket gets filed and mapped in JIRA. Is there a way that whenever a ticket is filed in zendesk, a JIRA ticket gets created automatically with the default values provided for tickets?
thank you !
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