Creation Child tickets available as condition in Triggers

3 댓글

  • Marta Jacuk-Zurak

    Hi,

    Can I have a comment on this?

    Thanks

    0
  • Toby Sterrett
    Zendesk Product Manager

    Hi Marta Jacuk-Zurak you should be able to use a condition of "Update via is not Side conversation" to exclude child ticket side conversations from the trigger.

    0
  • Marta Jacuk-Zurak

    Hi Toby Sterrett,

    Yes, that works! 

    Thanks :)

    0

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