Ctrl+click moves to ticket instead of remain on search

8 댓글

  • Edison

    I hope this gets fixed soon. 

  • Joel Hellman

    Can we get a comment from Zendesk on the reasoning behind this change?

    It was efficient to be able to create a work list by ctrl-clicking a number of tickets, without having to wait for each ticket to focus and load.

  • Mark Dunkley

    Also here due to this issue.


    So if you have a problem incident, and cmd-click from that view, it works.  You can open a bunch up with the old behaviour.


    However from the normal search view results, that does not work.  It will move you from the search results to the ticket and open another browser.  I have to manually tag hundreds of JIRAs and this is killing me right now, really need it not to go to the ticket I clicked....


    Please fix this for the normal search result view. CMD-CLICK should open the ticket, and stay on the search results 

  • Bryan - Community Manager
    Zendesk Developer Support

    This has been escalated to the Zendesk engineering team. No ETA on a change, but they are aware of it. It has to do with some recent under-the-cover changes the UI has undergone.

  • Edison

    Thanks Bryan, that's good news! I just wanted to share my workaround regarding this. From the search screen (after filtering the tickets I need) right clicking on the ticket and choosing open link in new tab prevents you from switching tabs and still allowing you to open multiple tickets without having to go back and forth. I'm on a windows PC using Google Chrome. Cheers.

  • Salvador Vazquez
    Zendesk Product Manager

    We're working on updating on front end to a new UI framework and with that we are trying to reach parity with previous functionality to limit issues like these. So as these come up we are working to fix them and get you back into your previous processes. Like Bryan said we are working on it but do not have an ETA at the moment. Thank you for your patience.

  • Kurtis

    It is good to know that the issue has been escalated.

    I am not sure if same is with others but this problem is only with the search results, this is only happening with the tickets in the search listings.

    I have tried this on home tab ticket listing and also on views tab ticket listings, Ctrl+Click is working fine there as it was working before the UI update.

  • Dwight Bussman
    Zendesk team member
    Greetings Kurtis​ 

    Our Developers have recently released code which should resolve command/control+click failing to open tabs in the background. Please refresh your browser to make sure you're running the latest version of our software and let us know if you're still seeing this issue so that we can look into your specific case more closely.

    Thanks and have a great day,

    Dwight B. | Customer Advocate | support@zendesk.com

    Zendesk Experience Research Panel


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