Modify attachment title or description

답변함

2020년 06월 25일 06:24

Hi,

I need to add some information to end user about attachment, something like

" Audio, video and document accepted, 20Mb size limit"

I'm trying to add a description as described in this post:

https://support.zendesk.com/hc/en-us/community/posts/210491127-Add-description-to-the-Attachments-field-for-Submit-a-request-form

but I have no luck, description won't appear

any help is very appreciated

thanks

2 댓글

Kay

2020년 06월 25일 15:22

Hi Andrea Villa 👋

Yesterday a limit increase to 50MB was announced on all plans (YEAH 🙌)

It might be that your theme no longer has jQuery, so here's a Vanilla JS solution.

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == "YOUR_TICKET_FORMID_HERE") { 
  document.querySelector('form#new_request .upload-dropzone').parentNode.insertAdjacentHTML('beforeend','<p>My Message</p>');
}

Andrea Villa
- 2020년 06월 29일 08:54
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Thanks a lot !

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