• Greg - Community Manager

  • 2020년 07월 06일 19:11

  Zendesk Developer Support

  Hi Nur Sulaeman! Could you provide the following information please?

  • What version of the Zendesk for Android SDK are you using?
  • Please make sure you've enabled logging for your SDK implementation. Is your implementation throwing any errors?
  • Please provide the code where you've initialized the SDK.
  • Finally, if there is any more info you can provide (problematic code, sample project, etc), that would be great!
• LN Andrieux

  • 2020년 07월 10일 08:16

  Hi,

  we're starting to see the same crash since we bumped from 2.0.0 to 2.2.0

   

  Fatal Exception: java.lang.NoSuchMethodError

  No direct method <init>(Ljava/lang/String;Ljava/lang/Boolean;Lzendesk/messaging/AttachmentSettings;)V in class Lzendesk/messaging/Update$State$UpdateInputFieldState; or its super classes (declaration of 'zendesk.messaging.Update$State$UpdateInputFieldState' appears in /data/app/...-sdwCZyqq0rhm8Fse9PbrvA==/base.apk!classes6.dex)

  zendesk.messaging.MessagingModel.<clinit>

   

  Fatal Exception: java.lang.NoSuchMethodError: No direct method <init>(Ljava/lang/String;Ljava/lang/Boolean;Lzendesk/messaging/AttachmentSettings;)V in class Lzendesk/messaging/Update$State$UpdateInputFieldState; or its super classes (declaration of 'zendesk.messaging.Update$State$UpdateInputFieldState' appears in /data/app/...-sdwCZyqq0rhm8Fse9PbrvA==/base.apk!classes6.dex)
  at zendesk.messaging.MessagingModel.<clinit>(MessagingModel.java:37)
  at zendesk.messaging.MessagingModel_Factory.get(MessagingModel_Factory.java:34)
  at zendesk.messaging.MessagingModel_Factory.get(MessagingModel_Factory.java:9)
  at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
  at zendesk.messaging.MessagingViewModel_Factory.get(MessagingViewModel_Factory.java:20)
  at zendesk.messaging.MessagingViewModel_Factory.get(MessagingViewModel_Factory.java:7)
  at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
  at zendesk.messaging.DaggerMessagingComponent.messagingViewModel(DaggerMessagingComponent.java:80)
  at zendesk.messaging.MessagingActivity.onCreate(MessagingActivity.java:109)
  at android.app.Activity.performCreate(Activity.java:8066)
  at android.app.Activity.performCreate(Activity.java:8054)
  at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1313)
  at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3733)
  at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3939)
  at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:91)
  at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:149)
  at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:103)
  at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2373)
  at android.os.Handler.dispatchMessage(Handler.java:107)
  at android.os.Looper.loop(Looper.java:213)
  at android.app.ActivityThread.main(ActivityThread.java:8147)
  at java.lang.reflect.Method.invoke(Method.java)
  at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513)
  at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1101)
• Greg - Community Manager

  • 2020년 07월 13일 16:13

  Zendesk Developer Support

  Hi LN Andrieux! Could you please share the information that I requested in my above post?

• Nur Sulaeman

  • 2020년 07월 14일 14:34

  Hello All' sorry I was late to reply to a message, I have successfully solved the error
  
  LN Andrieux maybe there is still an old code that hasn't been deleted, if you find an old code like this
  
  Zendesk.INSTANCE.setIdentity(identity), You don't need to use it again and delete it
  
  if a different case can be informed again
  
  Thank you Greg for attention

• Greg - Community Manager

  • 2020년 07월 15일 14:04

  Zendesk Developer Support

  Thank you for the update, Nur!

• Julio Ribeiro

  • 2020년 09월 14일 15:34

  Hi, I'm having the exactly same issue when I updated to 5.0.0 version, and I can't find any solution, I need to change the chat activity to a request activity to stop crashing, hope you guys can give me some light on it.
   
  This is how I initialize Zendesk:
  
  

   
          Zendesk.INSTANCE.init(
              this,
              getString(R.string.zendesk_url),
              getString(R.string.zendesk_app_id),
              getString(R.string.zendesk_client_id)
          )
  
          Support.INSTANCE.init(Zendesk.INSTANCE)
  
          Zendesk.INSTANCE.setIdentity(
              AnonymousIdentity.Builder().withNameIdentifier(
                  getString(R.string.zendesk_chat_name_identifier)
              ).withEmailIdentifier(
                  null
              ).build()
          )
  
          Chat.INSTANCE.init(context, getString(R.string.zendesk_account_key))
   

  And this is how I started the chat activity:
  
  

  fun startChatV2() {
      val chatConfiguration = ChatConfiguration.builder().withNameFieldStatus(PreChatFormFieldStatus.REQUIRED)
          .withEmailFieldStatus(PreChatFormFieldStatus.REQUIRED).withPhoneFieldStatus(PreChatFormFieldStatus.REQUIRED)
          .withAgentAvailabilityEnabled(true).withPreChatFormEnabled(true).build()
  
      val profileProvider = Chat.INSTANCE.providers()!!.profileProvider()
  
      val visitorInfo = VisitorInfo.builder().withName(student).build()
      profileProvider.setVisitorInfo(visitorInfo, null)
  
      MessagingActivity.builder().withEngines(ChatEngine.engine()).show(context, chatConfiguration)
  }

• Jonathan Bibas

  • 2021년 01월 18일 14:58

  Hi, I can tell you that I had the same error and got it fixed by removing the extra line in the build:
  
  

  
  implementation group: 'com.zendesk', name: 'support', version: '5.0.2'

  
  I hope this helps.

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