Hi! I have two questions.
1. Is there a way to see all of a client's ticket history? Let's say I have client Joe and I am a bank. Can I look up Joe's name and see all of his interaction with support? If so, how far back will the history go?
2. Joe works for Acme. Jill also works for Acme. Can anyone from Acme see ALL the tickets Joe and Jill sent in to support? As in can someone from Acme log in and see all Acme tickets?
댓글을 남기려면 로그인하세요.