We had complaints from colleagues outside of Zendesk where emails received from side conversations are very informal and unprofessional, we then realised that each time you reply to a side conversation thread, the reply to the whole thread is quoted and the signature added again at the bottom. In our business we often have ongoing discussions with colleagues who do not use Zendesk Support so we end up with an email thread with multiple repeated signatures, all of the bottom of the chain, recipients of the email get completely lost and often ask "who are you?", "I can't see your signature anywhere?".
This is not how a standard email client should work and very unprofessional in my opinion.
Is there a fix for this and if not, can it please be considered?
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