The Zendesk integration with Slack is great, but specific to Zendesk tickets.
Ideally, it would be great if Zendesk integration, but specifically to inbound chats. Many times people are multi tasking but always using Slack throughout their shifts. In case their eyes are away from the Chat window, Slack blinking would be a great back up saver. Just as it works for the Zendesk tickets mentioned above.
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