Issue type tracking

1 댓글

  • Chris Bulin
    Community Moderator

    Hi Dan Clapson If your agents are using shortcuts, you can add tags to them which will apply to the ticket. The other option would be to create a ticket form for chats that has a required field that has to be entered before the ticket can be resolved.

    We do have a trigger that sets some tags, but we use the URL to determine which tag to set. If you have some unique identifier for some of these, it could be possible to create a chat trigger to tag them also.

    Hope that helps!

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