Our "SUBMIT A REQUEST" button is not linking to the new request/ticket page...HELP!

답변함

Rick Dunetz

2020년 08월 31일 14:57

Our "SUBMIT A REQUEST" button is all of the sudden not linking to the new request/ticket page. When you click the button it does nothing.

Does anyone have a fix for this? We are using a custom template but it looks like the string is pretty basic

<li>{{link 'new_request' class='submit-a-request'}}</li>

Does this string look right?

Please help.

Thank you!

5 댓글

Dan Ross
- 2020년 08월 31일 17:11
Community Moderator
Rick Dunetz

If you try removing the <li> tags from the line, does that do anything?

Do you have a public facing link to your help centre anywhere? It's hard to diagnose without being able to inspect a page from a single line of code.

0
Rick Dunetz
- 2020년 08월 31일 22:28
support.side-out.org

Fyi...link works on mobile but not desktop.

Thanks

0
Rick Dunetz
- 2020년 09월 01일 03:31
removing the <li> did not do anything.

0
Simon Blouner
- 2020년 09월 01일 14:41
- 편집된 시간
Community Moderator
Hey Rick Dunetz

From an inspection of your theme, the button is working fine when checking out the theme on a phone.

However, when using the page on a desktop, the .container-header.mobile class is overlapping the actual menu element. Try adding the following to your CSS file, which will force the menu element to the top of your z-index. :-)
```
nav.user-nav.menu {

    z-index: 1001;
}
```
and also add the following, to ensure you remain the look on phone viewport.
@media only screen and (max-width: 600px){
.user-nav {
display: flex;
width: 100%;
justify-content: space-between;
}
}
#helpsome regards,
Simon Blouner
Solution Architect @ helphouse.io
0
Rick Dunetz
- 2020년 09월 01일 15:27
That did the trick! Thank you!

0

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