Is possible to drag a number from receiving email?

1 댓글

  • Jonathan March
    Community Moderator

    Hi LezbethReyes 

    Just to be clear, anything like this would work on the ticket after it was created from any email, not on the email itself. But since the body of the email becomes the body of the ticket description / first comment, that shouldn't be a problem.

    The main issue is that I think it would require some API programming for anything like this -- basically write an external program that would be invoked on the new ticket to pull out the desired info.

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