How can we able "Final users" to see the list of opened ticket in the HELP CENTER
답변함Hello,
We are users of ZENDESK Support since 2 years. It works great.
For the moment our users always following and replying to our tickets by email.
We want to allow final users to connect to our Help Center with their email and password.
OK for that.
We have activated "Guide" module to see the homepage and the "Send a request" form.
We are unable to find how we can allow our final users to see the "Current Open ticket" list.
We have some customers that can have many tickets open in the same time.
How can we allow them to see their active list of Open Ticket in the HELP CENTER ??
I am searching since many hours... but unable to find how to that... is it possible ?
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Hi Blaise 👋
What you are looking for is named the Customer request portal.
It depends on your Guide subscription if you have that.
If it’s included in your subscription and if an end-user is logged in they should be able to go to the following url.
[[YOUR ZENDESK SUBDOMAIN]].zendesk.com/hc/en-us/requests -
OK many thanks Kay, I will check our Guide Subscription to check if we have the good options.
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