We create all our documentation in guide. From simple q&a to policies. Since we want to capture all questions and problems from tickets and sometimes link to policy documents or more complex manuals, it would be great if I could restrict certain documents from being linked with the KC app. This would help (and force) the agents to capture the question in a new article rather than linking text heavy documents. This would also be benifical for the end-users by finding the information they need rather then having to plow through a lot of text. Great for self-service success.
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