web widget not returning non-English results

6 댓글

  • Kay
    Community Moderator

    Hi Uncle Joe 👋

    This is possible with a little piece of code after your widget code.

    <script type="text/javascript">
      zE('webWidget', 'setLocale', 'LANGUAGE_CODE');
    </script>

    For italian the language code will be it

    0
  • uncle_joe

    I have that in the code already. The widget shows in Italian but will not return Italian articles, nor even find them.

    0
  • Kay
    Community Moderator

    Have you checked the Language Code is the actual code that is enabled in your Help Center?

    There are three possibilities voor Italian.

    it - Italian
    it-it - Italian (Italy)
    it-ch - Italian (Switzerland)
    1
  • uncle_joe

    Thanks - that solved it. Using 'it' now instead of the 'it-IT' works.

    Because we haven't finished translating all the English articles into Italian yet, is it possible to show results from both English & Italian on the help widget?

     

    0
  • Kay
    Community Moderator

    👍🏻 That's only possible if you put everything in a single language

    0
  • uncle_joe

    Ah, ok. Thanks.

    0

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