• 田中 健司

  • 2020년 11월 24일 08:35

  Good evening
  Nice to meet you.

  There are two ways I can suggest.

  ① Restart your device

  ② Delete cache and cookies
  ⚠ Please note that if you try this method, the password etc. saved in the browser will be deleted.

  Please try one of the methods. If that doesn't help, we recommend that you consult support. I hope you find it helpful.

• vienpham

  • 2020년 11월 24일 08:48

  I tried but failed.

  Now I use account trial version. I don't know if this is the cause.

• 田中 健司

  • 2020년 11월 24일 08:56

  The trial version does not seem to affect the site.
  It may not be accessible depending on the security settings.
  If you cannot resolve the issue, we recommend that you consult support.

• vienpham

  • 2020년 11월 24일 09:06

  Thank you very much.

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