Sending mail when I'm not connected goes into spam
Hello, I have been using zopim chat for 8 years. The problem is when I am not connected to my store www.imprentaonline24.es, the message that you can leave a comment and we will respond. The email sent from noreply@zopim.com always spam me. I have whitelisted zopim.com domain, removed it from spam. My question is how can I ensure that the emails I receive from noreply@zopim.com are not considered spam? I have searched a lot on the internet and I cannot find a solution to this problem that I have since I switched to Plesk.
Attached capture of the email I receive
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Hey Fran,
You may want to contact your email provider and see why these are still being delivered to spam after whitelisting. They should be able to assist further.
Cheers!
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Hi Brett I am the same email provider. I have SPF, DKIM and Dmarc protection activated to prevent spam on my server. I don't know if the domain @zopim has these three elements.
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Where is the list of ips from where zopim.com sends mail to add it to the whitelist?
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Hi Fran,
I would recommend consulting these resources:
How to configure your network for Zendesk Chat?
Configuring your firewall for use with Zendesk
Please let us know if you have any further questions or concerns!
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Hi Ben
I have added the spf record to mail.zendesk.com but the email keeps getting spam. The fact is that the emails that reach me are from noreply@zopim.com not from zendesk.com. Shouldn't I add a spf record from zopim.com? Where can I get the ips from zopim.com? to add it to my whitelist?
Thank you -
Hi Fran,
Thanks for clarifying. Could you clarify what kind of emails you are referring to? I think that will help me understand the use case here a little better. Are they notifications of offline messages, more general updates on your account, or something else?
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Hi ben
They are notifications of messages offline what enters me in spam -
Hi Fran,
Thanks for the clarification. I don't think an SPF record would be appropriate in this case. Usually when this comes up, the email domain that is receiving the email has a rule in place that is stopping these emails in their tracks. Could you clarify what you meant when you said "I am the same email provider" earlier in the conversation?
Thanks!
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