HTML markings in preview of our tickets

5 댓글

  • Nicole S.
    Zendesk Community Team

    Hi Maria,

    Are you using the API to generate tickets? This usually occurs when the ticket is created via API.

    0
  • Maria Ryavina

    No, we are not. 

    Those are simple tickets, created from email. Mostly additions to previously closed tickets from users.

    0
  • Nicole S.
    Zendesk Community Team

    Ok, so these are follow-up tickets? Are you seeing this on other tickets as well, or just on ones that are related to previously closed tickets?

    0
  • Maria Ryavina

    Yes, now that i look into it closely, those are all follow-ups

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Maria,

    It looks like we have a Problem Ticket related to this issue so I'm going to create a ticket on your behalf so we can get you an update when available.

    Thanks for bringing this to our attention!

    0

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