Checking and Approving Other Agent's Email Draft
This topic has been circulating since around 2014 and no single improvement was made about this.
We need a basic feature where we can check, edit, and send drafts of other agents.
But there is no "save as draft" choice; the closest thing to get is to save the draft as internal memo, copying it, editing it, saving it again, and on and on.
I wonder why such basic feature gets skipped for more than half a decade?
And the only app I can find on the marketplace is "Save as Draft" which have unclear instruction, and don't know whether it works or not.
Have any of you faced the same problem, and how did you find the workaround for this matter?
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Hi Fransisco, I agree that it is a nuisance. Our workaround is to submit the draft as an internal comment. This may happen several times. It does leave the ticket noisy but it works. And sometimes the trail of drafts can be useful (given no version control).
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