Zendesk Team - 

Having spent a few years in contact centers, it is typically common practice to have the following status and reporting ability: 

Statuses: 

Scheduled time off phones/chat - Break and Lunch statuses needed

(Away is typically used for unscheduled time off phone/chat)

Reporting: 
Away time

Online/Available Time

For the reporting information, this data is already gathered on a daily basis in the talk dashboard.  Why is this not saved as a reportable metric in Explore? Is this data just reset every day or is there somewhere that it is stored and can be retrieved? 

PLEASE HELP!