Automatic ticket creation at the start of a conversation, enable/disable - functionality

1 댓글

  • Dan Ross
    Community Moderator

    Hey Anna Rönnfeldt,

    It does, we rely on it daily for our chats. Can you confirm what tier of plan you have with Chat? Can you also confirm that you are using an integrated chat with Zendesk and not a standalone chat account?

    You can find the setting in your account here when you are logged in as an admin



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