I have a B2B ticket system with a partner. They use the API to submit tickets they open for us. Unfortunately, when this happens, no images/attachments come with the ticket. Their current solution is to email us separately with the original email, which then opens a new ticket, which we manually merge.
Is there any way to identify our ticket string (for instance, if we use [#11111111] as our string in the subject, can we get the email threaded into the existing ticket? Even if we have to use a separate email address dedicated for this, I just need some solution that doesn't involve merging, as that skews our ticket counts, confuses the partner, etc.
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