Exporting Agent Role Only in Zendesk

6 댓글

  • Theodore Wolf

    +1!

    I'm unable to do this as well, and our audit team needs this info. I did notice you can do an XML export of the users and groups, but I find it quite hard to work with that data. Has anyone found a good way to manipulate the XML Zendesk can export?

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  • Graeme Carmichael
    Community Moderator

    If you have access to the Customer List add on on, you can include the Role as column there.

    You can filter the users by 'Agent' and include the role name as part of the output...'Staff', 'Supervisor", "Light Agent"... and other custom roles.

    For completeness, you need a second customer list for administrators.

     

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  • Jahn Jerenz Bronilla

    Hi Graeme Carmichael - already have the list of Agent Role in Customer List but the issue now is there's a discrepancy with the number. 

    As per People>User View we already have used 291/303 agents but per the reporting under Customer List it's only around 270 something including admins.

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  • Graeme Carmichael
    Community Moderator

    Jahn

    Customer lists never show suspended users.

    If you have any suspended agents or administrators they will not show on your customer lists.

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  • Jahn Jerenz Bronilla

    @Graeme Carmichael - I don't recall we have any suspended users but since you brought this up how can I check if there's any suspended agents/admins? 

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  • Graeme Carmichael
    Community Moderator

    Jahn

    You can use the Search feature like this:

    • is_suspended:true role:agent role:admin

    The search full search reference is here,

     

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