Revision History on Views
Similar to how Triggers have a revision history, I would like to request that Zendesk consider adding Revision History logs to Views.
Why is this important? Views are used by our teams as "worklists". A single change to the conditions of a view might cause tickets to be included or excluded from the list, causing duplicate efforts or oversight. As a result, it would be very helpful to have visibility into any changes being made to the view's conditions - including who made the change, what changes were made, and when.
If you need any other details on this suggestion, please let me know.
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Melissa
I totally agree with you on having revision logs to views in the same way we have details on changes to business rules.
I am not sure if this will help you in the meantime. If you have an Enterprise account, you have access to an Audit Log under Settings>Account>Audit Log. In there it does record updates to Views.
It is not as pretty as a dedicated tool, but is a good fall back.
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Also agree.
For any readers who agree, please consider upvoting all suggestions that you think are important. This is a significant factor (though not exclusive) in how ZD evaluates requests.
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Thanks, Graeme. I have access to the Audit Log and it helps a little bit but is not quite as relevant or useful as a revision history would be. I appreciate the suggestion!
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