Ticket Field Tooltips in Agent Workspace

5 댓글

  • Rudolph

    Fantastic idea. +1

  • Expedia.com Inc

    This is an amazing idea!

  • Sydney Neubauer

    I believe there is a feature request regarding this https://support.zendesk.com/hc/en-us/community/posts/360000881927-Feature-Request-Ticket-field-descriptions-in-Agent-UI?page=1#community_comment_360012715814 from 2018. I recommend upvoting!

  • Sheldon Grimm

    Good find, Sydney. Didn't see that in my searches but I was pretty hard headed about the "tooltip" terminology. The feedback provided in that 2018 post seems to be more inline with how Zendesk handles End-user descriptions on web forms, which can cause a ton of "word vomit" if not used with caution. Tooltips keep the UI free of clutter when users don't need that extra field description displayed. Still, very similar feedback with the same end result of exposing Ticket Field Descriptions in tickets. 

  • Samuel Mosher

    +1. Another helpful thing would be to have a third title field: One for admins (when building forms), one which is the "agent" title, and one which is the "end user" title. 


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