I hate to be an irritant here, but this feature gap is long over due to get properly addressed for Zendesk customers with multiple instances and or brands. Customers with multiple instances need a reliable and supported method to copy complete articles across multiple brands and instances of zendesk. All of the current "suggested" work arounds of using an unsupported script or a backup tool to then restore to another instance at band-aids and are not fundamentally addressing the feature gap.
Is there any active work on for copying KB articles between both brands and separate instances of zendesk (some of your customers have many instances and many brands)?
Will there ever be a proper unified API for the articles and their images and attachments?
I will be happy to learn if I now am wrong and this gap does not exist.
Ps. still a huge advocate, which is why seeing open aging feature requests that impact my business sting more....
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