Stop archiving my closed tickets after 28 days; or, "Varus, give me back my tickets!"

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  • Samuel Mosher

    Hi Craig! In case it helps, Zendesk does allow you to access tickets once archived; they just don’t appear in Views anymore (due to the draconian way Views works… but I digress).

    Info on that here:

    We use Explore to see those tickets, but depending on your plan, you might need to choose another route, like ticket exports.

    The 28-day limit is an automatic Solved -> Closed route. Tickets are then archived 120 days after that time. I’m 100% with you though on how tickets become immutable once Closed.


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