Stop archiving my closed tickets after 28 days; or, "Varus, give me back my tickets!"

1 댓글

  • Samuel Mosher

    Hi Craig! In case it helps, Zendesk does allow you to access tickets once archived; they just don’t appear in Views anymore (due to the draconian way Views works… but I digress).

    Info on that here: https://support.zendesk.com/hc/en-us/articles/203657756-About-ticket-archiving

    We use Explore to see those tickets, but depending on your plan, you might need to choose another route, like ticket exports.

    The 28-day limit is an automatic Solved -> Closed route. Tickets are then archived 120 days after that time. I’m 100% with you though on how tickets become immutable once Closed.

    0

댓글을 남기려면 로그인하세요.

Zendesk 제공