How to view details of all public comments sent by an agent?

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  • Cheeny Aban
    Zendesk Customer Advocate

    Hi James,

    There is no native way to include the actual ticket comments on your Explore report. You may need to create calculated metrics and attributes and add them to your queries.

    As an alternative, you can also export your tickets including all the ticket details including comments. More information can be found here What are my ticket export options?

     

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