Message is blocked but showes as opened

4 댓글

  • Marco Malbas
    Zendesk Customer Advocate

    Hi Christin, thanks for your inquiry here. Would just like to get a better understanding on the issue that you are getting.

    You mentioned that emails are being blocked but are being opened. Do you mean that tickets are still being generated? If you can, kindly provide a step by step workflow of what's happening so I can understand better what is happening. Cheers!

    Marco M. | Zendesk Support

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  • Christin Eriksson

    Hi Marco, 

    Thank your for your reply. I will try to explain better. 

    1. I send an email with Zendesk. 

    2. I receive in the connecting gmail that the message has been blocked OR email adress couldnt be found etc. (even though the email is correct and up to date)

    3. I go to the contact in Zendesk and there it shows that the message has been opened. = gives missleading opening rate.

    Thank you!

     

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  • Marco Malbas
    Zendesk Customer Advocate

    Hi Christin,

    Thanks for the response. I'll be sending you an email as I will need further information here. The ticket has already been created from this post so it will be under the same thread. Thanks!

    Marco M. | Zendesk Support

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  • Christin Eriksson

    Hi Marco, 

    Ok thank you, awaiting your email then. 

    /Christin

    0

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