Presenting the previous name of value on Explore when it is re-edited

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  • Gab
    Zendesk Customer Advocate

    Hi Liu,

    Unfortunately, there is no option or any workaround to be able to pull up the previous names of field values/options. The current field option name/title will be always reflected anywhere that the field is referenced within Zendesk.

    If it is part of your workflow to update the names of fields/option regularly, we recommend that you keep a history of these changes externally, so that when there's a need to track historic changes on fields, you can use that as reference. Sorry about this limitation, Liu.

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